procedure of new connection request :
a) Request submitted through PLN call center 123
b) visit the nearest outlet of PLN, bring along the
following document :
- copy if recent ID Card/ driving license
- location map (needed for survey proceedings
- letter of undertaking, should the request is proceed by other than yourself
- paid the connection fee
Next proceeding :
- administration filling of the new connection request
- survey for better understanding of the location
(technical condition, the closest distance to pole, closer distance to
transformator, and other technical information)
- after potential customer had done the administration
proceeding at PLN’s Office, the payment process of connection fee can be done
at pointed bank or the nearest PLN’s office
- Had signed the letter of agreement on electricity
- PLN will connect the electricity to
customer’s building, after all the administration process and technical had
been done .
- PLN has no authority towards electricity installed in
customer’s building, since it has already belong to customer.
- Customer chose Installer company to have the
electricity installed at their building.
- PLN had no authority towards regulations with regards
to electricity installation.