procedure of new connection request :

a) Request submitted through PLN call center 123

b) visit the nearest outlet of PLN, bring along the
following document :

• copy if recent ID Card/ driving license
• location map (needed for survey proceedings
• letter of undertaking, should the request is proceed by other than yourself
• paid the connection fee

Next proceeding :

• administration filling of the new connection request
• survey for better understanding of the location
  (technical condition, the closest distance to pole, closer distance to
  transformator, and other technical information)
• after potential customer had done the administration
  proceeding at PLN’s Office, the payment process of connection fee can be done
  at pointed bank or the nearest PLN’s office
• Had signed the letter of agreement on electricity
  purchase
• PLN will connect the electricity to
  customer’s building, after all the administration process and technical had
  been done .

Notification :

• PLN has no authority towards electricity installed in
  customer’s building, since it has already belong to customer.
• Customer chose Installer company to have the
  electricity installed at their building.
• PLN had no authority towards regulations with regards
  to electricity installation.