Service Types
Service options tailored to your needs
Electricity Solutions for Every Need
Every customer has different electricity needs. PLN offers accessible, transparent, and standardized services to support households, businesses, and large-scale activities.
Choose the Right Service
Use this quick guide to identify the most suitable service type based on your needs.
| Details | New Installation | Capacity Upgrade | Temporary Installation |
|---|---|---|---|
| Purpose | For locations that do not yet have a PLN electricity connection. | For customers who require a higher electricity capacity. | For temporary electricity needs (events/projects). |
| Suitable For | New houses, shophouses, apartments, offices, and new industries. | Modern homes, SMEs, growing businesses, and additional electrical devices. | Events, bazaars, concerts, construction projects, and emergency needs. |
| Duration | Permanent. | Permanent according to the approved capacity. | Temporary based on the requested duration. |
| Application | Via PLN Mobile. | Via PLN Mobile. | Via PLN Mobile. |
| Service Output | A new electricity connection is activated with a customer ID number. | Electricity capacity is increased according to the request and regulations. | A temporary electricity connection is activated for a specific period. |
New Connection
PLN offers a fully online new electricity connection service with a process that is fast, simple, and transparent. Customers can track every stage in real time, ensuring both convenience and service certainty.
How To Get New Connection Via PLN Mobile
Learn practical steps to get an electricity connection, power change, or other services according to your needs quickly and transparently.
Capacity Change / Migration
PLN’s capacity change and migration service is designed to support evolving customer needs. The process is conducted online, easy, and secure, enabling customers to adjust their electricity capacity to fit household or business requirements.
How To Get Capacity Change / Migration Via PLN Mobile
Learn practical steps to get an electricity connection, power change, or other services according to your needs quickly and transparently.
Temporary Connection
PLN provides temporary electricity connection services for special events or projects. The service is managed online with an efficient and transparent process, offering a practical solution for short-term electricity needs.
How To Get Temporary Connection Via PLN Mobile
Learn practical steps to get an electricity connection, power change, or other services according to your needs quickly and transparently.
Manage Your Electricity More Easily with PLN Mobile
Purchase tokens, check bills, monitor usage, and request electricity services directly through the PLN Mobile application.
